Luis Reyes   (321)-549-8340   

Las Vegas Nevada 89183

Kaplan University,  Expected Graduation date 4/2018
Bachelor’s in Communication

Employment Experience

Uber and Lyft, 555 Market St, 2300 Harrison St San Francisco, California 11/2016 – Present
Transportation manager / Florida / Las Vegas Driver
Duties, to provide a safe, comfortable ride experience for my clients.

Krause Corporate Headquarters West Des Moines, Iowa

03/2015 -12/2016
IT Service Desk Technician II Key Competencies and Skills
I.T. Support / Technical Support for Krause’s 475 convenience stores and Corporate HQ. Troubleshooting and repair of computer systems, via remote connection. Service incoming trouble tickets within SLA or service level agreements, email and chat calls for technical support. Troubleshooting hardware and software problems for stores, logistics coordinating service calls with remote maintenance/service vendors as needed and documenting requests for assistance. Software employed, March Networks DVR administrator, PriceBook, PDI, WorkDay, Work Oasis, Kronos and Taleo DameWare remote software Highlight- Leaning complex fuel controller equipment and installing 4 new stores,

Wellmark Blue Cross Blue Shield Des Moines IA.

06/2014 – 03/2015
Contractor Robert Half 801 Grand Ave Ste. 2950, Des Moines, IA 50309
IT Help Desk Analyst
Providing first level phone support for systems applications and hardware/ software in a Citrix environment.
ITSM/ Remedy ticketing application proficient, SharePoint, Microsoft Office suite, Mainframe, Active Directory and Citrix console support and knowledge. Highlight- Provided support on the first day of employment with excellent communication skills, as noted by the trainer.

Contractor Balance Staffing Stiles Road, Salem, NH

02/2013 – 07/2013
Plum Choice Lowell, MA. Remote Help Desk Top Tier Support Specialist
Remote Help Desk Support for consumer computer/laptop issues, including Microsoft/Mac operating systems.
To provide excellent customer service for Hewlett Packard and Avast Anti-virus support. remote desktop software, IP Client, and Remote Desk Top used daily to connect and repair computer systems. Highlight- chosen to be the First technician to beta test Australian remote computer repair. Selected, “For technical expertise and customer relations excellence 05/2013”

SDI Industries Melbourne, FL. Support Engineer 04/2012- 02/2013
Robotic Conveyor Systems Engineer, responsible for conveyor systems installation testing and repair. Employed small power tools for installation and tested all actuators, photo eyes as well as adjust or tuned conveyor system for maximum efficiency. Installed logic boxes, wiring, network integrations, router installations and quality control. Highlight- Bilingual Support for Levi Strauss in Mexico and Brazil.

Globe Wireless Palm Bay, FL Technical Support Engineer 06/2011- 03/2012
Provided front line Help Desk support for maritime Inmarsat, communications, resolving end-user problems for Fleet Broadband, VSAT, Digital HF and Satellite tracking antennas. Troubleshoot Products with emphasis on desktop computer, networks and peripheral issues, maintaining small cellular communication and internet access on deep sea going vessels, general help desk support activities, working with SAP, CRM, and various other databases, supporting internal technician and end-user customers from all over the world, Iridium low orbit satellite phones support for Canadian Royal Mounted Police. Highlight – Senior Executive Officer, remarked that “Luis is the Rock of Technical Support”

Military service, U. S. Air Force Patrick A.F.B., Florida Communications Specialist 01/1985 – 08/1989
Member of elite communication combat crew team (Q.R.P. Quick Reaction Package elite communication team)
Responsible for immediate installation of airborne, satellite and ATC communications as well as airborne radio
Operations, Morse code (send/receive 13 GPM), HF/SHF/VHF/UHF/ communications, antenna/dish assemble, satellite operations encryption and telecommunications installations and operations. Highlights – 3rd best time for Confidence course. Expert Marksman long barrel, Small arm expert handguns, Sgt. Rank completed in 3-year time frame Non-commissioned Officer Prep-school graduate.

Kaplan University, Urbandale IA. From: 06/2015- Expected Graduation date 4/2018
Bachelor’s in Communication, Honors Fraternity Phi Theta Kappa member.

Brevard Community Melbourne Florida College 2000 – 2002
Industrial Electronics, Emergency Medical Technician Top of Class EMT (BLS or Basic Life Support)

Bergen Community College Paramus N.J. 1991 – 1992
Computer Technology/Computer Systems Technology, Microcomputer applications certified. Phi Theta Kappa (national honors fraternity)

Lackland Air Force Base San Antonio Texas 1985 – 1990
Basic Military Training, Basic Military Training, Honor Guard Graduated with Top 3, in physical training, small arms expert, and long Barrel Sniper skill sets. Mastered confidence course and completed in the Top 3. Physical training, combat training, Professional Military Training.

Community College of the Air Force Patrick A.F.B 1985 – 1989
Professional Military Education, multicultural training, small arms, vehicles training, Radio Operations, telecommunications training, satellite communications, Morse code school, graduated with honors, Combat training, Physical educations, aircraft operations and safety. Communications Expert, satellite, UHF, VHF, HF, Plain Old Telephone Service (POTS), and Telecommunications specialist.

Keesler Air Force Base Radio Operations Biloxi Mississippi 1985 – 1985
Radio Operations, Morse code, Top of the class, send and receive award. Technical Education for the career field that the Air Force required. Air Force Communications, countermeasures, and satellite operations specialist.

Miami Dade College Miami, Florida 1982 – 1984
Understanding Robotics, Robotics, Electronics/ Mechanical interaction, 4.0 Auto/mechanical repair technician Welding stick/ARC, gas and TIG MIG.

Microsoft Certified Professional, (MCP) Windows 2000 Server, 7, 8.1, Active Directory Domain Services, Microsoft Exchange Server and Microsoft Office 365 proficient. CompTIA Certified A+ Dos/Microsoft Windows, A+ Core Service Technician and CompTIA Network+ Certified Professional, Certified Hewlett Packard Laser, Compaq, Dell printer repair. Certified Emergency Medical Technician (EMT) basic life support.

Achievements, Skills
Member Phi Theta Kappa (national honors fraternity). Honors list at Kaplan and Brevard College.
Bilingual: Spanish; Computer experience: skilled Internet researcher, Macintosh/ PC clones, installation, setup and software troubleshooting. 17 years of experience working with Microsoft operating systems including Microsoft Active Directory management, Windows 8.1, Apple Snow Leopard, MS Office, Adobe Dream Weaver CS 4 suite, and WordPress web design. MIG TIG welding as well as Class A soldering/9001 ISO/ surface mount, thru-hole, hydraulic and pneumatic repair and installations. Robotics installation, maintenance, repair, testing and programming of PLC and of I/O configurations.

Single Engine Ultra-Light Pilot training, aircraft, Cessna 152,172 and CTLS all composite & carbon fiber Light Sports Aircraft (LSA), SCUBA, Fishing, Drone and camera photography, robotics studies.
Digital photography, portrait, landscape, and astrophotography.


Andre Knowles (239) 560-2849

Zii Rios                   (231) 527-9647