Work History

Employment Experience

Uber 2300 Harrison St San Francisco, California                                                                                                                                       11/2016 – Present

Transportation manager / Florida Driver

  • Safe transportation of clients.


Krause Corporate Headquarters West Des Moines, Iowa                                                                                                                    03/2015 – 12/2016

IT Service Desk Technician II

  • Technical/ I.T Support for 475 convenience store chain and corporate Head Quarters.
  • Troubleshooting hardware and software problems for store, travel to store for repairs.
  • Service incoming trouble tickets within service level agreements.
  • Handling email and chat calls for technical support.
  • Fuel controller equipment and installing 4 new stores complete POS install.


Wellmark Blue Cross Blue Shield Grand Ave Des Moines IA.                                                                                                               06/2014 – 03/2015

IT Help Desk Analyst

  • Providing first level phone support for systems applications and hardware
  • SharePoint, Microsoft Office suite, Mainframe, Active Directory and Citrix console support
  • Citrix environment ITSM/ Remedy ticketing application proficient


Plum Choice Lowell, MA.

Remote Help Desk Technical Support Representative in Florida                                                                                                              02/2013 – 07/2013

  • Technical Support for consumer computer/laptops issues, including Microsoft/Mac operating systems
  • Provided customer service for Avast Anti-virus software.


SDI Industries   River-View Drive Melbourne, FL.

Technical Support Engineer                   04/2012 – 02/2013

  • Robotic Conveyor Systems Engineer, responsible for conveyor systems installation testing and repair.
  • Installed logic boxes, PLC programming, wiring, network integrations, router installations and quality control.
  • Bilingual technical Support for Levi Strauss in Mexico and Brazil.


Globe Wireless   Robert J. Conlan Blvd Palm Bay, FL

Technical Support Engineer                       06/2011 –  03/2012

  • Technical support for maritime Inmarsat, communications, resolving end-user problems for Fleet Broadband, VSAT, Digital HF and Satellite tracking antennas.
  • Troubleshoot Products with emphasis on desktop computer, networks, and peripheral issues, maintaining small cellular communication and internet access on deep sea going vessels.
  • Technical support for Iridium low orbit satellite phones, support for Canadian Royal Mounted Police.


Military service, U. S. Air Force Patrick A.F.B., Florida

Communications Specialist                         01/1985 – 08/1989

  • Immediate installation of airborne, satellite and ATC communications.
  • Morse code (send/receive 13 GPM), HF/SHF/VHF/UHF/ communications, antenna/dish assemble, satellite operations encryption and telecommunications installations and operations.