Uber 2300 Harrison St San Francisco, California 11/2016 – Present
Transportation manager / Florida Driver
- Safe transportation of clients.
Krause Corporate Headquarters West Des Moines, Iowa 03/2015 – 12/2016
IT Service Desk Technician II
- Technical/ I.T Support for 475 convenience store chain and corporate Head Quarters.
- Troubleshooting hardware and software problems for store, travel to store for repairs.
- Service incoming trouble tickets within service level agreements.
- Handling email and chat calls for technical support.
- Fuel controller equipment and installing 4 new stores complete POS install.
Wellmark Blue Cross Blue Shield Grand Ave Des Moines IA. 06/2014 – 03/2015
IT Help Desk Analyst
- Providing first level phone support for systems applications and hardware
- SharePoint, Microsoft Office suite, Mainframe, Active Directory and Citrix console support
- Citrix environment ITSM/ Remedy ticketing application proficient
Plum Choice Lowell, MA.
Remote Help Desk Technical Support Representative in Florida 02/2013 – 07/2013
- Technical Support for consumer computer/laptops issues, including Microsoft/Mac operating systems
- Provided customer service for Avast Anti-virus software.
SDI Industries River-View Drive Melbourne, FL.
Technical Support Engineer 04/2012 – 02/2013
- Robotic Conveyor Systems Engineer, responsible for conveyor systems installation testing and repair.
- Installed logic boxes, PLC programming, wiring, network integrations, router installations and quality control.
- Bilingual technical Support for Levi Strauss in Mexico and Brazil.
Globe Wireless Robert J. Conlan Blvd Palm Bay, FL
Technical Support Engineer 06/2011 – 03/2012
- Technical support for maritime Inmarsat, communications, resolving end-user problems for Fleet Broadband, VSAT, Digital HF and Satellite tracking antennas.
- Troubleshoot Products with emphasis on desktop computer, networks, and peripheral issues, maintaining small cellular communication and internet access on deep sea going vessels.
- Technical support for Iridium low orbit satellite phones, support for Canadian Royal Mounted Police.
Military service, U. S. Air Force Patrick A.F.B., Florida
Communications Specialist 01/1985 – 08/1989
- Immediate installation of airborne, satellite and ATC communications.
- Morse code (send/receive 13 GPM), HF/SHF/VHF/UHF/ communications, antenna/dish assemble, satellite operations encryption and telecommunications installations and operations.